Shipping & Refund Policy

Shipping policy

Shipping Policy for Containable Luxury

At Containable Luxury, we are committed to providing you with the best possible shopping experience, including a seamless and efficient shipping process. Please take a moment to review our shipping policy below:

Shipping Methods and Options:

We offer the following shipping methods and options to cater to your needs:

Standard Shipping: Our default shipping method for most orders. Delivery times and rates may vary based on your location and the size of your order.

Express Shipping: For those who require faster delivery, we offer an express shipping option. Please note that additional charges may apply.

Order cutoff time?

Order cutoff time allows you to set a time after which you will no longer process orders received on that day. For orders processed after cutoff time, one day gets added to the delivery time estimate. (11 pm)

Transit time

Transit time is the time it takes the carrier to deliver a product to a customer. (1 day)

How many days do customers have to return a product?

Number of days: Lifetime guarantee

How can customers return your products?

By mail

Shipping Rates and Estimated Delivery Times:

Shipping rates and estimated delivery times will be calculated at the time of checkout based on your shipping destination and chosen shipping method. We strive to process and ship orders as quickly as possible. Please note that delivery times are approximate and may be subject to unexpected delays beyond our control.

International Shipping:

At this time, Containable Luxury ships exclusively within Australia. We do not offer international shipping.

Return or Exchange Policy Related to Shipping:

If you have received an item that is damaged during shipping, please contact us immediately at Contact@containableluxury.com.au. We will work with you to resolve the issue promptly.

Please note that we do not offer refunds on items damaged within your home. Refer to our refund policy for more information.

Contact Information:

If you have any questions or concerns regarding our shipping policy, please contact us at Contact@containableluxury.com.au. We are here to assist you and provide the necessary support.

Additional Notes:

Containable Luxury reserves the right to update and modify our shipping policy. Any changes will be posted on our website.

The estimated delivery times are provided as a general guideline and may be subject to variations during peak seasons or unforeseen circumstances.

Refund policy

Refund Policy for Containable Luxury

30-Day Return Policy

At Containable Luxury, we want to ensure your complete satisfaction with your purchase. If for any reason you are not entirely happy with your item, you have 30 days from the date of receiving your purchase to request a return.

Eligibility for a Return

To be eligible for a return, please ensure that your item meets the following conditions:

  • The item must be in the same condition as when you received it, unworn or unused.
  • It should have all original tags and packaging.
  • You must provide a valid receipt or proof of purchase.

Initiating a Return

To initiate a return, please contact us at Contact@containableluxury.com.au. We will provide you with a return shipping label and detailed instructions on where and how to send your package. Please note that we cannot accept items sent back without a prior return request.

Damages and Issues

Upon receiving your order, please inspect it carefully. If you notice that the item is defective, damaged, or you have received the wrong item, please contact us immediately. We will work to evaluate the issue and make it right.

Exchanges

For a swift exchange, return the item you have following our return process. Once your return is accepted, you can make a separate purchase for the new item you desire.

Customer Responsibility

Customers are responsible for the proper use and care of our products. If a product is damaged due to customer misuse, mishandling, or any actions not in line with the provided instructions, the customer will be responsible for the damage.

Refund Process

In the event of customer-induced damage, we do not offer a full refund. Instead, we may provide a partial refund or offer a replacement product at a discounted rate, depending on the extent of the damage.

Refunds

After receiving and inspecting your return, we will notify you of the approval status for your refund. If approved, your refund will be automatically credited to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please reach out to us at Contact@containableluxury.com.au.

Return Period

Customers have 30 days to return products.

Return Method

Customers can return products by mail.

If you have any questions or need further assistance regarding our refund policy, please don’t hesitate to contact us at contact@containableluxury.com.au.